Refund Policy of Ultimate Kicks
Last updated: 2026-01-07
At Ultimate Kicks, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we're here to help. Please review our detailed refund policy to ensure a smooth and hassle-free process.
Eligibility for Refunds
Time frame
All sales are FINAL. You can ONLY request a refund within 7 days of receiving your order that is damaged or incorrect.
Condition of items
- Unworn, unused, and in their original condition.
- Returned in the original packaging, including all tags, accessories, and inserts.
Exclusions
- Items marked as final sale or non-refundable at the time of purchase.
- Damaged or defective products caused by misuse, improper handling, or wear and tear.
How to Request a Refund
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and issued to your original payment method.
- Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
Exchanges
There are no exchanges for different products.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at ultimatekicks01@gmail.com. We will cover all shipping costs and provide a replacement or refund promptly.
Contact Us
For further assistance, please reach out to our Customer Service Team at:
Email: ultimatekicks01@gmail.com
We're here to make your shopping experience at Ultimate Kicks as seamless as possible. Thank you for choosing us!